Guest Information
Dear Guest,
Welcome to Prince William Hotel! We hope you are enjoying your stay with us. If there is anything we can do to make your stay more comfortable, please don’t hesitate to contact us at the Front Desk.
We have put together the following information to help answer any questions you may have or information you require as well as our recommendations of things to do and places to go!
A-Z Directory
A
Adaptors
Your room has British plug sockets and USB sockets provided. Should you need an adaptor please contact reception. The voltage is 230V. If you are travelling from a country with 110V like US or Canada, you may need a voltage converter.
Airports
We can arrange a private car for you to any of London’s main Airports. It is recommended to arrive at the airport 3 hours before to departure. Please contact reception for pricing. Traffic can vary greatly in London depending the time of day you travel. General off peak journey times for taxis and public transport are listed here:
City Airport 1 hour by taxi, or 50 minutes via Central Line from Lancaster Gate
Gatwick Airport 75-90 minutes by taxi, or 50-60 minutes via Thameslink train from London Blackfriars, or change at Victoria for Gatwick Express
Heathrow Airport 45 minutes by taxi, or 30 minutes via Heathrow Express from Paddington Station.
Luton Airport 60 – 70 minutes by taxi, or 55-65 minutes via Thameslink train from St Pancras International.
Stansted Airport 70 – 90 minutes by taxi, or 65 minutes via Stansted Express from Liverpool Street Station
You can check the status of your flight here
ATM
The nearest ATMs are located at Paddington Station.
B
Baby Facilities
Most of our rooms are compact, however if you require a Baby Cot, please contact Reception.
Breakfast
A continental Breakfast Buffet is served between 7.30am – 10am Monday – Friday and 8am – 10am on weekends and Bank Holidays in the Breakfast Room on the Ground Floor. The cost is £12.50 per person. Please advise the reception team if you have any allergies.
C
Cancelation Policy
For flexible reservations, if your plans change whilst you are staying with us, and wish to check out early, please provide notice to the reception team no later than 11am, 24 hours prior to the date you wish to check out to avoid an early departure fee.
Car Parking
We have no onsite parking at the Hotel. Paid Parking can be found nearby. Some short term parking for a maximum of a few hours is available on nearby streets via a meter or paying by phone such as on Gloucester Terrace. Alternatively Apcoa Parking near Paddington Station is suitable for longer stays or overnight. The Hotel takes no responsibility or liability for vehicles parked. Please ensure no valuables are stored in your car overnight.
Check Out
Check out time is by 11am. Should you wish to check out later than this, please contact reception who will advise if a late checkout is available, subject to an additional charge. Complimentary luggage storage is available with reception on the day of check out.
Coffee and Tea Making Facilities
Your bedroom is equipped with a Nespresso Coffee Machine and a Kettle for your enjoyment. Tea, coffee pods, milk and sugar can be found in the drawer of the tray under the machine. Should you require replenishments, please contact reception.
Credit Cards
The following credit cards are accepted in the Hotel: Mastercard, Visa, Maestro, Diners and American Express. Please note that Cheques, Travellers Cheques and Cash are not accepted. You can pay in GBP or your local currency when settling the bill.
D
Doctor
Should you need medical assistance during your stay, please contact reception.
Do Not Disturb
If you do not wish to be disturbed, please make use of the “Do Not Disturb” sign on your bedroom door.
E
Emergency
In the event of an emergency, please contact reception or dial “999” for police, fire or ambulance.
Eurostar
The Eurostar Terminal is situated at St Pancras Station and can easily be accessed by underground or taxi. A taxi is normally the quickest way to get there. Alternatively the Circle or Hammersmith and City Line from Paddington Station is easy if you don’t have too much luggage.
F
Fire
Please take the time to familiarise yourself with the nearest fire exit. All our guest rooms and public areas are equipped with smoke detectors. In the case of fire, dial “0” or the reception speed dial and give the location. Further instructions on what to do in the case of a fire are given on the back of your bedroom door. The evacuation point is on Gloucester Mews, which is just across the street from the hotel entrance.
Foreign Currency
The nearest place to change foreign currency is the Bureau De Change at 169 Praed Street, next to the entrance to the District Line at Paddington Station.
Fan
Should you require a fan for your room, please contact reception.
G
Gym
Whilst we have no Gym onsite, we have partnerships with local gyms. Please contact our concierge team for more information here.
H
Hairdryer
A hairdryer is provided for your use during your stay, this can be found in your wardrobe.
Heating
Your room has a radiator with thermostat to adjust should you wish to change the temperature.
Housekeeping
Rooms are cleaned daily for your comfort between 10.30am – 3pm. Should you wish your room to be cleaned at a particular time, please contact reception. Should you not require your room cleaned, please put the “Do Not Disturb” sign on your door, or contact reception. Every day millions of gallons of water are used in hotels to wash towels that have only been used once. Please hang up your towels if you’d like to reuse them; towels left on the floor will be replaced.
I
Ironing Facilities
Iron and Ironing boards are available upon request at reception
J
Jogging Routes
We are spoilt for choice with wonderful parks nearby for running. Hyde Park, just minutes away offers excellent paths.
L
Luggage Storage
Complimentary secure luggage storage is available at the Front Desk on the day of check in and check out. For overnight storage enquiries please contact reception for the cost.
M
Museums
There are superb museums to visit whilst you are in London. For example, The Science Museum, The National History Museum and The Victoria and Albert Museum are three museums all next to each other in South Kensington. More information on Museums can be found under the “Museums & Art Galleries” Section.
P
Pharmacy
The nearest pharmacy is “Boots”, at Paddington Station
Pubs
No visit to England is complete without a trip to the Pub! There are plenty of options nearby.
Our recommendations can be found under the “Dining” Section.
Public Transport
The closest station is Paddington which is a 5 minute walk away. This has National Rail and London Underground.
We recommend downloading the app “City Mapper” to plan the best routes to explore London.
Q
Quiet Hours
Please respect quiet hours between 22.00 – 07.00
R
Recycling
As part of our commitment to reducing our environmental impact, we kindly ask guests to use the green section of the bedroom bin for recycling items such as paper, plastic, glass and cans.
Restaurants
There are some great restaurants nearby and throughout London. A few of our local recommendations can be found under the “Dining” Section.
Room Service
Should you wish to order food or drinks to your room, we recommend scanning the QR code on the menu in the bedroom with our partner “Papyon” for a wide range of options delivered to your door.
S
Safety Deposit Box
Your room is equipped with a laptop sized personal safe in the wardrobe. Please ensure all your valuables are stored here. Instructions to use the safe are printed on the safe door. Should you have any difficulties or forget your code, please contact reception. Your attention is, however, respectfully drawn to the notice at Reception limiting our liability under the Hotel Proprietor’s Act of 1956.
Shop
We have a few items like soft drinks and snacks available for purchase at reception, along with our luxury toiletries from Arran.
Smoking
The entire hotel is non-smoking and it is illegal to smoke indoors. A cleaning fine of £250 will be applied should you smoke inside.
Social Media
Please follow us on social media!
T
Taxi
Reception will be happy to organise taxi services for you.
Television
Your room has a smart TV. Should you need assistance controlling it, please ask reception. Should you use streaming apps, please ensure you sign out of these before you checkout.
Theatres
There is a show for everybody in the wonderful nearby theatres of the West End in London. Please contact our concierge team for tickets here.
Toiletries
We are proud to offer luxury “Arran Sense of Scotland” toiletries in your bathroom, inspired by the natural beauty of the Isle of Arran. Crafted using botanical ingredients, these products bring a touch of Scottish indulgence to your stay.
Want to take them home? Full size bottles are available to purchase at reception, along with other products from Arran.
V
Visitor Information
We work with Golden Tours who have some fantastic options for tours and trips. Follow this link to explore options and book directly with our preferential rates, or come to the front desk where we would be delighted to help you. We have prepared a list of some of our recommendations. These can be found under the “Recommendations” Section
W
Wake Up Calls
Should you require a wake up call, please contact reception.
Wi-Fi
Free Fast and Secure Wi-Fi is available for you throughout your stay. For the current password, please contact reception.
Recommendations
We are pleased to provide some recommendations from our team for places to go and things to do locally and in London. As well as local dining recommendations!
Our Favourite London Recommendations
Here’s a handpicked collection of London’s most popular tours and attractions available through Golden Tours. Perfect for first-time visitors or seasoned travellers looking to rediscover the city’s magic. Every entry includes full pickup/attraction addresses, directions from the Prince William Hotel, and a booking link.
Hop-On Hop-Off London Bus Tour
📍 Address: Columbia Hotel, Bayswater Road, W2 3NS, Bus Stop LE
Discover London your way
Experience the ultimate sightseeing freedom aboard a classic open-top double-decker bus. With over 60 stops across multiple routes, you can hop on and off as you please. Glide past Big Ben, the Houses of Parliament, Trafalgar Square, the Tower of London, and more. Your ticket includes a complimentary Thames River cruise and optional guided walking tours for a deeper dive into history and local culture.
Book Here | Directions from Prince William Hotel
Warner Bros. Studio Tour – The Making of Harry Potter
📍 Departure: 144 Marylebone Rd, London NW1 5PH – Near Baker Street Station
A magical journey behind the scenes
Perfect for witches, wizards, and Muggles alike, this immersive experience takes you to the real film sets of the Harry Potter movies. Step inside the Great Hall, explore Diagon Alley, ride a broomstick, and marvel at thousands of props and costumes. The tour includes return transport from Central London for a hassle-free magical day.
Book Here | Directions from Prince William Hotel
London by Night Open-Top Bus Tour
📍 Departure: Bus Stop 77, Belvedere Road, SE1 7GH (outside the London Eye)
See London sparkle after sunset
London transforms at night, and this panoramic tour lets you enjoy the magic from the comfort of an open-top bus. Watch the city light up as you pass landmarks like the London Eye, St. Paul’s Cathedral, and Tower Bridge. With live guided commentary, it’s a relaxing and atmospheric way to experience the capital in a whole new light.
Book Here | Directions from Prince William Hotel
Afternoon Tea Bus Tour
📍 Departure: Golden Tours Stop 1, Bulleid Way, London, SW1W 9SR
Love musicals and afternoon tea?
Hop aboard the Golden Tours Theatre Afternoon Tea Bus for a delightful ride through London’s iconic sights – Big Ben, Tower Bridge, Westminster Abbey and more – all while enjoying prosecco, fresh sandwiches, cakes, and sweet treats. Set to the soundtrack of West End classics like Wicked and Mamma Mia!, this unique tour blends sightseeing, culture, and indulgence into one unforgettable experience.
Book Here | Directions from Prince William Hotel
London Eye
📍 Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB
London’s skyline, 135 metres above ground
One of the world’s tallest observation wheels, the London Eye offers unforgettable 360° views of the Thames, Westminster, and beyond. Step inside a glass capsule for a gentle 30-minute ride with unbeatable photo opportunities. It’s a must-do for couples, families, and solo travellers.
Book Here | Directions from Prince William Hotel
Tower of London
📍 Tower Hill, London EC3N 4AB
Secrets, splendour, and the Crown Jewels
This UNESCO World Heritage Site is where British history comes to life. Tour the White Tower, walk the medieval walls, and see the dazzling Crown Jewels. Hear tales of famous prisoners and royal drama from the resident Yeoman Warders (Beefeaters). It’s chilling, thrilling, and absolutely fascinating.
Book Here | Directions from Prince William Hotel
Madame Tussauds London
📍 Marylebone Road, London NW1 5LR
Meet the stars, strike a pose
Rub shoulders with celebrities, royalty, athletes, and superheroes at this world-famous wax museum. From Marvel to the Royal Family and beyond, it’s interactive, immersive, and loads of fun. The Spirit of London ride and Chamber of Horrors add extra thrills.
Book Here | Directions from Prince William Hotel
Westminster Abbey
📍 20 Deans Yard, London SW1P 3PA
A royal legacy carved in stone
A working church and one of the most important religious buildings in the UK. See the Coronation Chair, Poets’ Corner, and the resting places of monarchs, scientists, and authors. With over 1,000 years of history, it’s a deeply moving experience.
Book Here | Directions from Prince William Hotel
St. Paul’s Cathedral
📍St. Paul’s Churchyard, London EC4M 8AD
An architectural masterpiece
Climb 528 steps to the Golden Gallery for panoramic views, whisper secrets in the Whispering Gallery, and explore the crypt beneath this awe-inspiring dome. A symbol of hope and resilience, especially after WWII, St. Paul’s is a must-see.
Nearby Activities & Attractions
Hyde Park & Kensington Gardens Free (6 min walk)
One of London’s most famous parks—ideal for walks, picnics, boating on the Serpentine, and visiting Kensington Palace.
Directions
The Italian Gardens (Fountains & Landscaping) Free (6 min walk)
Ornamental water garden built in the 1860s—serene and photogenic.
Directions
Diana Memorial Playground Free (16 min walk)
Creative children’s play area near Kensington Palace with a Peter Pan theme.
Directions
Paddington Basin & Little Venice Free (18 min walk)
Canalside walking paths, cafés, and boat rides. Ideal for a peaceful break.
Directions
Serpentine Gallery (Modern Art) Usually Free (16 min walk)
Contemporary art gallery located in the heart of Kensington Gardens. (Usually free, but some exhibitions are ticketed)
Directions
Alexander Fleming Museum (St. Mary’s Hospital) £ (6 min walk)
Located at the hospital where penicillin was discovered. A small entry fee, but History buffs will enjoy it.
Directions
The Rolling Bridge (Paddington Basin) Free (13 min walk)
A kinetic bridge that curls into a circle. Lifts every Friday at noon. Great photo op!
Directions
Shopping on Queensway & Westbourne Grove Free (15 min walk)
Eclectic mix of independent boutiques, high street shops, and souvenir spots.
Directions
Kensington Palace & Gardens Free / ££ (17 min walk)
Former home of Princess Diana. You can tour the palace or explore the beautifully kept grounds.
Whilst entry to the Gardens are free, tickets to the palace are chargeable
Portobello Road Market Free (22 min walk)
One of London’s most iconic markets, Portobello Road Market stretches over a mile through Notting Hill. Renowned for its extensive antique stalls, the market also offers vintage clothing, unique collectables, and a variety of street food. Saturday is the day to visit, this is the main market day, featuring various vendors, while other days of the week have a more limited selection.
Museums & Art Galleries
Museums
The British Museum – Bloomsbury
Explore human history, art, and culture from around the world. Highlights include the Rosetta Stone and the Egyptian mummies.
Free entry. Open daily.
Natural History Museum – South Kensington
A family favourite! See the famous blue whale skeleton, dinosaurs, and fascinating science exhibits.
Free entry. Open daily.
Victoria and Albert Museum (V&A) – South Kensington
World-class museum of art, fashion, and design. Don’t miss the beautiful courtyard café.
Free entry. Open daily.
Science Museum – South Kensington
Hands-on exhibits, space travel, and cutting-edge technology. Great for kids and curious adults alike.
Free entry. Some exhibitions ticketed.
London’s top modern and contemporary art gallery in a former power station. Stunning views from the top floor.
Free entry.
Explore historic British art from 1500 to the present, including works by Turner, Constable, and Blake.
Free entry.
The National Gallery – Trafalgar Square
A must-see for art lovers, with masterpieces by Van Gogh, Monet, and Da Vinci.
Free entry. Open daily.
The Wallace Collection – Marylebone
A beautiful historic townhouse museum with fine art, furniture, and armour. A hidden gem.
Free entry.
Churchill War Rooms – Westminster
Step back into WWII in Winston Churchill’s underground bunker. Fascinating and atmospheric.
Ticketed entry.
Museum of London – Docklands & Smithfield
Discover the history of London from Roman times to today. Great for all ages.
Free entry.
Galleries
Contemporary art with a bold and innovative edge. Known for launching new talent.
Free entry. Some exhibitions ticketed.
Whitechapel Gallery – East London
A public gallery showcasing contemporary and modern art, often with social themes.
Free entry.
Serpentine Galleries – Hyde Park
Cutting-edge contemporary art in two stunning pavilions in the heart of Kensington Gardens.
Free entry.
The Photographers’ Gallery – Soho
London’s leading gallery for photography. Great café and bookshop too.
Ticketed entry. Free before noon.
Hayward Gallery – Southbank Centre
Bold architecture and exhibitions of major international artists. Great riverside location.
Ticketed entry.
The Courtauld Gallery – Somerset House
An exceptional collection of Impressionist and Post-Impressionist masterpieces.
Ticketed entry.
Barbican Art Gallery – The City
Part of the Barbican Centre, offering major exhibitions of modern and contemporary art.
Ticketed entry.
Camden Arts Centre – Finchley Road
Contemporary art exhibitions with a peaceful café and garden. Community-focused.
Free entry.
Dulwich Picture Gallery – South London
England’s oldest public art gallery, with a stunning collection in a peaceful setting.
Ticketed entry.
Dining
Some of our local recommendations in walking distance to try whilst you are staying with us
Restaurants
Meet Bros Steakhouse (Asian-Fusion Halal) £££ (1 min walk) 4.5 / 5
29-31 Craven Road, London W2 3BX
Halal fusion steakhouse offering Asian-marinated ribeye, tomahawk, and ribs.
Website | Directions
Tajrish Restaurant (Persian) ££ (1 min walk) 4.8 / 5
33 Craven Road, London W2 3BX
Authentic Persian cuisine including grilled kebabs, tahdig, and stews.
Website | Directions
Granier Bakery Paddington (Bakery/Café) £ (3 min walk) 4.6 / 5
5 Craven Road, London W2 3BP
Continental bakery with fresh pastries, sandwiches and coffee. Great for breakfast.
Website | Directions
Bizzarro (Italian) ££ (3 min walk) 4.5 / 5
18-22 Craven Road, London W2 3PX
Classic Italian trattoria with pasta, seafood and a warm, traditional vibe.
Website | Directions
Ozuki Sushi & Pan-Asian Cuisine (Japanese) ££ (3 min walk) 4.8 / 5
15 Craven Terrace, London W2 3QD
Sushi, ramen, and Thai curries in a small but modern restaurant.
Website | Directions
La Meena Cafe (Café) £ (3 min walk) 4.6 / 5
9 Craven Terrace, London W2 3QD
Cozy corner café offering full English breakfasts, wraps, and fresh juices.
Facebook | Directions
Chinese Little Princess (Chinese) ££ (2 min walk) 4.1 / 5
3 Craven Terrace, London W2 3QD
Traditional Cantonese dishes including dim sum, duck and noodles.
Website | Directions
Vapiano Paddington (Italian) ££ (4 min walk) 4.3 / 5
50 Eastbourne Terrace, London W2 6LG
Casual pasta/pizza spot where dishes are made fresh in an open kitchen.
Website | Directions
It’s All Greek to Me (Greek) ££ (8 min walk) 4.7 / 5
101 Praed Street, London W2 1NT
Casual eatery offering Greek staples like souvlaki, moussaka and mezze.
Website | Directions
Wahaca Paddington (Mexican) ££ (8 min walk) 4.4 / 5
Unit 42, 1 Paddington Square, London W2 1DL
Stylish Mexican chain with tacos, quesadillas and cocktails.
Website | Directions
Market Halls Paddington ££ (7 min walk) 4.8 / 5
1 Paddington Square, London, W2 1DL
Unsure what to eat or drink or undecided between the family? Head here for a vibrant food hall featuring eight diverse food traders, two bars, and an outdoor terrace. The venue offers a lively atmosphere with a variety of cuisines, including Argentinian grills, Greek souvlaki, and Mexican tacos. Regular live music and DJ events enhance the dining experience.
Website | Directions
Pubs
The Pride of Paddington (Traditional British Pub) ££ (4 min walk) 4.3 / 5
1-3 Craven Road, London W2 3BP
Classic British pub with hearty pub meals, pints and a welcoming setting.
Website | Directions
The Mitre, Lancaster Gate (Traditional British Pub) ££ (4 min walk) 4.2 / 5
24 Craven Terrace, London W2 3QH
Cozy pub with wood interiors and outdoor seating, offering British fare and real ales.
Website | Directions
The Swan, Hyde Park (Traditional British Pub) ££ (6 min walk) 4.4 / 5
66 Bayswater Rd, London W2 3PH
Historic pub with a terrace overlooking Hyde Park, serving seasonal British menus and Sunday roasts.
Website | Directions
Fountains Abbey (Traditional British Pub) ££ (8 min walk) 4.3 / 5
109 Praed Street, London W2 1RL
Established 1824 pub with a rich history, known for ales, burgers and Sunday roasts.
Website | Directions