Question 1

Why should I book direct with The Prince William Hotel?

Accepted Answer

Booking directly on our website, by phone or by email gives you exclusive benefits: our lowest non-refundable rate guaranteed; free cancellation up to 24 hours before arrival on our flexible rate (OTAs require 48 hours, so booking direct gives you an extra 24 hours of flexibility); unlimited free calls to UK landlines and mobiles from your in-room phone; and a complimentary 12pm late check-out. Book at princewilliamhotel.com or call +44 20 7724 7414.

Question 2

Where is The Prince William Hotel located?

Accepted Answer

The Prince William Hotel is at 42-44 Gloucester Terrace, Paddington, London W2 3DA. We are a 5-minute walk from Paddington Station (Elizabeth line, Heathrow Express, National Rail) and a 4-minute walk from Lancaster Gate Underground. Hyde Park is less than 5 minutes on foot.

Question 3

Is breakfast included at The Prince William Hotel?

Accepted Answer

Breakfast is not automatically included but can be added at great value. Book a Breakfast Inclusive rate when reserving online for just £10 per person per day, or add it on before check-in for the same price. If you pay on the morning it is £15 per person. The continental breakfast buffet is served Monday to Friday 7:30 to 10:00 AM and weekends and bank holidays 8:00 to 10:00 AM.

Question 4

What time is check-in and check-out at The Prince William Hotel?

Accepted Answer

Standard check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are available at £10 per hour, subject to availability. If you need to check in before 12:00 PM, we recommend booking from the night before. Guests who book direct automatically receive a complimentary 12:00 PM late check-out. Complimentary luggage storage is available on arrival and departure day.

Question 5

Does The Prince William Hotel have a lift?

Accepted Answer

The Prince William Hotel is a period listed building with steps from the road to the front door. The hotel has a small lift serving most floors but does not have accessible rooms. If you have mobility concerns we strongly recommend contacting us before booking on +44 20 7724 7414 so we can advise honestly on suitability.

Question 6

Does The Prince William Hotel have air conditioning?

Accepted Answer

The Prince William is a period-listed 18th-century Victorian building and does not have air conditioning. Rooms are heated by radiators with individual thermostats and fans are available on request at no charge. If air conditioning is important to you, our sister hotels The Blandford in Marylebone and The Edwin in Earl's Court both have air conditioning.

Question 7

What is a Dark Double room at The Prince William Hotel?

Accepted Answer

Dark Double rooms are our most affordable double room category. They are compact, fully equipped rooms without a window — ideal for light sleepers or guests who want a quiet, dark space to rest. All other room categories have windows, including lower ground floor rooms.

Question 8

How do I get from Heathrow Airport to The Prince William Hotel?

Accepted Answer

The fastest option: Heathrow Express direct to Paddington Station in just 15 minutes, then a 5-minute walk to the hotel. Total journey under 25 minutes. Budget option: Elizabeth line direct to Paddington in approximately 35 minutes. Both depart from all Heathrow terminals.

Question 9

How far is The Prince William Hotel from Hyde Park?

Accepted Answer

Hyde Park and Kensington Gardens are less than 5 minutes walk from the hotel. The Italian Gardens are 5 minutes away and Kensington Palace is approximately a 17-minute walk.

Question 10

What room amenities does The Prince William Hotel provide?

Accepted Answer

Every room includes a Nespresso coffee machine with pods, milk and sugar, plus kettle and tea making facilities; luxury Arran Sense of Scotland toiletries; flat-screen Smart TV; laptop-compatible safe; hairdryer; and fast free Wi-Fi. Daily housekeeping is provided between 10:30 AM and 3:00 PM.

Question 11

Is there parking near The Prince William Hotel?

Accepted Answer

The hotel has no on-site parking. The nearest option for longer stays is Apcoa Parking near Paddington Station. Some short-term pay-and-display parking is available on Gloucester Terrace and nearby streets. With Paddington Station just 5 minutes away most guests find they do not need a car.

Question 12

Can I store luggage at The Prince William Hotel before check-in or after check-out?

Accepted Answer

Yes, complimentary secure luggage storage is available at reception on your arrival and departure day.

Question 13

What is the cancellation policy at The Prince William Hotel?

Accepted Answer

Flexible rate: free cancellation up to 24 hours before arrival when booking direct via website, phone, email or in person. When booking via Booking.com or any OTA the cancellation period is 48 hours. Non-refundable rate: cannot be cancelled once booked, available both direct and via OTAs.

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